German Speaking Online Marketplace Customer Support
2 days ago
Patrique Mercier Recruitment offers a unique opportunity for a Customer Support Representative in the Online Marketplace Platform Department. This role is ideal for individuals who are passionate about delivering exceptional customer service and helping users navigate innovative online platforms.
The Customer Support Representative will be responsible for assisting clients with inquiries, resolving issues, and ensuring they have a positive experience using our services.
- Provide outstanding support via phone, email, and chat.
- Assist customers with inquiries related to the online marketplace platform.
- Proactively resolve customer complaints and challenges.
- Offer guidance and assistance in navigating the platform's features and functionalities.
- Maintain accurate records of customer interactions for quality assurance.
- Collaborate with team members to continuously improve the customer experience.
To succeed in this role, you must possess:
- Fluency in German (both spoken and written).
- Strong communication and customer service skills.
- Prior experience in a customer support role, particularly in online platforms.
- Excellent problem-solving skills and a proactive approach to customer service.
- A willingness to learn and adapt to new systems and technologies.
- A positive demeanor and ability to work collaboratively in a team setting.
- Familiarity with online marketplace platforms and customer service software.
As a valued member of our team, you will enjoy:
- Private health insurance.
- Training and development opportunities.
- A performance-based bonus structure.
- Two extra salaries per year.
- Fully paid training and relocation packages.
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