Online Marketplace Customer Service Specialist

2 days ago


Athens, Attica, Greece beBeeCustomerSupport Full time
Czech Speaking Customer Support Representative

As a customer support representative, you will play a key role in ensuring that our clients have a positive experience on our online marketplace platform. You will be the first point of contact for customers seeking assistance with various issues and inquiries.

Your responsibilities will include:

  • Providing exceptional customer service to Czech-speaking users through phone, email, and chat
  • Assisting customers with inquiries related to platform navigation, account management, and transaction queries
  • Effectively resolving issues and complaints raised by users to ensure a positive experience
  • Maintaining accurate records of customer interactions, documenting issues and solutions
  • Collaborating with the technical support and product teams to address and resolve complex queries
  • Educating users about new features, services, and promotions to enhance their experience on the platform
  • Gathering customer feedback to aid in the continuous improvement of services and features offered
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

  • Fluency in Czech and English, both written and spoken
  • Experience in customer service, particularly in online marketplaces or e-commerce is preferred
  • Strong communication and interpersonal skills with a focus on client satisfaction
  • Detail-oriented with effective problem-solving skills
  • Proficient in using customer support software and standard office applications
  • A proactive attitude with the ability to work independently and manage multiple tasks
  • Flexibility to work varied hours, including weekends as necessary
Benefits

We offer a range of benefits to support your personal and professional development:

  • Private health insurance
  • Training and development opportunities
  • Performance bonus
  • Two extra salaries per year
  • Fully paid relocation package
  • Free Greek lessons and discounts


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