Online Marketplace Customer Service Specialist
2 days ago
As a customer support representative, you will play a key role in ensuring that our clients have a positive experience on our online marketplace platform. You will be the first point of contact for customers seeking assistance with various issues and inquiries.
Your responsibilities will include:
- Providing exceptional customer service to Czech-speaking users through phone, email, and chat
- Assisting customers with inquiries related to platform navigation, account management, and transaction queries
- Effectively resolving issues and complaints raised by users to ensure a positive experience
- Maintaining accurate records of customer interactions, documenting issues and solutions
- Collaborating with the technical support and product teams to address and resolve complex queries
- Educating users about new features, services, and promotions to enhance their experience on the platform
- Gathering customer feedback to aid in the continuous improvement of services and features offered
To succeed in this role, you will need to possess the following skills and qualifications:
- Fluency in Czech and English, both written and spoken
- Experience in customer service, particularly in online marketplaces or e-commerce is preferred
- Strong communication and interpersonal skills with a focus on client satisfaction
- Detail-oriented with effective problem-solving skills
- Proficient in using customer support software and standard office applications
- A proactive attitude with the ability to work independently and manage multiple tasks
- Flexibility to work varied hours, including weekends as necessary
We offer a range of benefits to support your personal and professional development:
- Private health insurance
- Training and development opportunities
- Performance bonus
- Two extra salaries per year
- Fully paid relocation package
- Free Greek lessons and discounts
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