Online Marketplace Customer Service Expert
1 day ago
Seeking an exceptional customer support professional to join our team as a Spanish Speaking Customer Support Representative. This role is ideal for individuals who are passionate about delivering top-notch service and ensuring a positive experience for customers navigating an online marketplace.
Key Responsibilities- Provide expert support to Spanish-speaking clients via phone, email, and chat regarding the online marketplace.
- Assist customers with inquiries related to account management, order processing, and platform features.
- Effectively handle and resolve customer complaints to maintain a high level of satisfaction.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate with internal departments to improve user experience and address any service issues.
- Stay informed about marketplace trends, policies, and best practices to provide knowledgeable support.
Required Skills and Qualifications
- Fluency in Spanish and English; proficiency in additional languages is a bonus.
- Previous experience in customer support, ideally within online marketplaces or e-commerce.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a focus on customer satisfaction.
- Familiarity with CRM systems and proficiency in standard office software.
- A proactive attitude and the ability to work effectively in a team environment.
Benefits and Perks
- Private health insurance
- Training and development opportunities
- Performance-based bonuses
- Two extra salaries per year
- Fully paid relocation package (flight, transfer, and hotel)
- Many extras
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