Online Marketplace Customer Support Specialist
2 days ago
Customer Support Role for Online Marketplace Platform
">We are seeking a dedicated and skilled customer support professional to join our team. As a key member of our online marketplace platform, you will be responsible for providing exceptional service to French-speaking clients.
">Provide outstanding customer support via phone, email, and chat to ensure a high-quality user experience.
Assist customers with inquiries related to account management, transactions, product listings, and platform policies.
Effectively resolve customer issues and complaints to ensure customer satisfaction.
Document all customer interactions accurately and keep detailed records for follow-up and analysis.
Collaborate with internal teams to address customer needs and optimize service delivery.
Stay updated on platform features, trends in e-commerce, and best practices to assist customers effectively.
Gather customer feedback and insights to help improve the platform and enhance user satisfaction.
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Requirements
">Fluency in French and English, both written and spoken.
Experience in customer service roles, preferably within e-commerce or technology sectors.
Strong communication and interpersonal skills with a focus on customer satisfaction.
Detail-oriented with excellent organizational and multitasking skills.
Proficient in using customer support software and standard office applications.
Strong problem-solving abilities and a proactive approach to assisting customers.
Willingness to work flexible hours, including evenings and weekends when necessary.
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Benefits
">Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package (flight, transfer, and hotel)
Free Greek Lessons, discounts, and other perks
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