Spanish Speaking Customer Support Specialist for E-commerce Platform
1 day ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exciting job opportunities.
Job OverviewWe are currently seeking a Spanish-speaking customer support specialist for our e-commerce platform. This role is ideal for those who are passionate about providing exceptional customer experiences and navigating online marketplaces in Spanish.
Responsibilities- Provide top-notch customer support to Spanish-speaking clients via phone, email, and chat.
- Assist customers with inquiries related to product listings, orders, payment processing, and general platform usage.
- Effectively resolve customer issues and complaints to enhance overall satisfaction.
- Document customer interactions accurately and ensure timely follow-up on inquiries.
- Collaborate with internal teams to improve service responsiveness and address customer needs.
- Stay updated on platform features, policies, and e-commerce best practices to provide informed assistance.
- Gather customer feedback to support the enhancement of service quality and platform functionality.
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer support, specifically in e-commerce or online marketplace environments is preferred.
- Strong communication and interpersonal skills focused on customer satisfaction.
- Ability to handle multiple tasks effectively in a fast-paced setting.
- Proficient in customer support software and standard office applications.
- Excellent problem-solving skills and the ability to work independently.
- Flexibility to work varied hours, including evenings and weekends if necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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