Virtual Job and Freelance Platforms Customer Support Specialist
1 day ago
We are seeking a Spanish speaking customer support specialist to join our virtual job and freelance platforms team.
Job DescriptionThis is an exciting opportunity for individuals who are passionate about providing exceptional customer service in Spanish. As a customer support specialist, you will be responsible for assisting users of our virtual job and freelance platforms via phone, email, and chat. You will also assist customers with inquiries related to account management, job postings, payment processing, and platform features.
Responsibilities:
- Provide exceptional customer support to Spanish-speaking users of virtual job and freelance platforms via phone, email, and chat.
- Assist customers with inquiries related to account management, job postings, payment processing, and platform features.
- Effectively resolve customer issues and complaints to ensure a positive user experience.
- Maintain detailed records of customer interactions and follow up on outstanding inquiries.
- Collaborate with internal teams to enhance user satisfaction and streamline processes.
To be successful in this role, you will need the following skills and qualifications:
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in online platforms or the freelancing industry.
- Strong communication skills with a focus on delivering outstanding service.
- Detail-oriented with the ability to multitask in a dynamic environment.
- Familiarity with customer support software and standard office applications.
We offer a competitive compensation package, including:
- Private health insurance.
- Training and development opportunities.
- A performance bonus.
- Two extra salaries per year paid in full.
- A fully paid relocation package (flight, transfer, and hotel).
- Free Greek lessons and other perks.
Joining our team means being part of a dynamic and innovative organization that values its employees and strives to make a positive impact on the world. We believe in empowering our team members to grow and develop their skills, and we offer a range of benefits and opportunities to support your career advancement.
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