Virtual Job Assistant
1 day ago
Are you passionate about delivering exceptional customer experiences in a fast-paced, dynamic environment? Do you possess fluency in Spanish and English, both written and spoken?
This role is ideal for individuals who are enthusiastic about remote work solutions and enjoy assisting clients in navigating freelance platforms.
">Job Description- Provide high-quality customer support to Spanish-speaking clients regarding virtual job and freelance platforms through phone, email, and chat.
- Assist customers with inquiries related to platform usage, account management, job postings, and payment processes.
- Effectively resolve customer complaints and issues, ensuring a positive user experience.
- Document all customer interactions accurately and maintain comprehensive records.
- Collaborate with internal teams to address customer needs and enhance service delivery.
- Educate clients about platform features, best practices for hiring or finding jobs, and relevant policies.
- Gather and relay customer feedback to support continuous improvement efforts.
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, particularly within technology or freelance industries, is preferred.
- Strong communication skills and a customer-centric approach.
- Ability to manage multiple tasks in a dynamic environment while maintaining attention to detail.
- Familiarity with CRM software and online communication tools.
- Excellent problem-solving skills and a proactive attitude.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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