Multilingual Virtual Assistant Support Specialist
1 day ago
We are seeking a dedicated and detail-oriented Multilingual Virtual Assistant Support Specialist to join our team. As a Virtual Assistant, you will be responsible for providing exceptional support to clients via phone, email, and chat.
Responsibilities- Provide top-notch customer support to clients regarding virtual assistant services.
- Assist clients with inquiries about service offerings, pricing, and scheduling.
- Effectively resolve client issues and concerns to ensure a positive experience.
- Maintain accurate records of all client interactions and follow up on inquiries as needed.
- Collaborate with the virtual assistant team to ensure seamless service delivery and address complex client needs.
- Educate clients on how to maximize the use of virtual assistant services to enhance their productivity.
- Collect client feedback to support continuous improvement of services provided.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in virtual assistance or related fields.
- Strong communication and interpersonal skills, with a client-focused approach.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Proficient in using customer support software and standard office applications.
- Strong problem-solving skills and the ability to work independently.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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