Multilingual Virtual Assistant Support Specialist

1 day ago


Athens, Attica, Greece beBeeCustomer Full time

We are seeking a dedicated and detail-oriented Multilingual Virtual Assistant Support Specialist to join our team. As a Virtual Assistant, you will be responsible for providing exceptional support to clients via phone, email, and chat.

Responsibilities
  • Provide top-notch customer support to clients regarding virtual assistant services.
  • Assist clients with inquiries about service offerings, pricing, and scheduling.
  • Effectively resolve client issues and concerns to ensure a positive experience.
  • Maintain accurate records of all client interactions and follow up on inquiries as needed.
  • Collaborate with the virtual assistant team to ensure seamless service delivery and address complex client needs.
  • Educate clients on how to maximize the use of virtual assistant services to enhance their productivity.
  • Collect client feedback to support continuous improvement of services provided.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in virtual assistance or related fields.
  • Strong communication and interpersonal skills, with a client-focused approach.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Proficient in using customer support software and standard office applications.
  • Strong problem-solving skills and the ability to work independently.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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