Virtual Assistant Customer Support Specialist

15 hours ago


Athens, Attica, Greece beBeeCustomerSupport Full time

Patrique Mercier Recruitment FR is passionate about connecting talented individuals with rewarding career opportunities. We are currently seeking a customer support specialist for our virtual assistant department. This role is perfect for those who are enthusiastic about customer service and want to assist Spanish-speaking clients in navigating our virtual assistant services.

Job Overview

This is a fantastic opportunity for those who are passionate about delivering exceptional customer experiences. As a customer support specialist, you will be responsible for providing top-notch support to our Spanish-speaking clients via phone, email, and chat.

Responsibilities
  • Provide excellent customer support to Spanish-speaking clients regarding virtual assistant services.
  • Assist customers with inquiries about service offerings, pricing, and how to effectively utilize virtual assistant solutions.
  • Resolve customer issues and complaints promptly and professionally to ensure a positive experience.
  • Document customer interactions accurately and follow up on any outstanding questions or requests.
  • Collaborate with team members to improve service delivery and train clients on using virtual assistant tools.
  • Stay informed about the latest services and features to provide knowledgeable assistance.
  • Gather client feedback to support ongoing improvements to our offerings.
Requirements
  • Fluency in Spanish and English, both written and spoken.
  • Previous experience in customer service, preferably in a virtual assistance or administrative support context.
  • Strong communication skills with a customer-focused approach.
  • Detail-oriented with the capacity to manage multiple inquiries in a fast-paced environment.
  • Familiarity with customer support software and standard office applications.
  • Strong problem-solving skills and ability to work independently.
  • Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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