Multilingual Virtual Assistant Customer Service Specialist

1 day ago


Athens, Attica, Greece beBeeCustomer Full time
Job Description

Patrique Mercier Recruitment FR is committed to connecting talented individuals with rewarding career opportunities. We are currently seeking a skilled professional for our Virtual Assistant Department.

This role is perfect for those who are passionate about customer service and eager to assist Portuguese-speaking clients in navigating our virtual assistance services.

Responsibilities
  • Provide exceptional customer support to Portuguese-speaking clients regarding virtual assistant services through phone, email, and chat.
  • Assist customers with inquiries related to service offerings, account management, and usage of platforms.
  • Effectively resolve customer issues and complaints while ensuring a high level of customer satisfaction.
  • Document all customer interactions accurately and maintain thorough records for follow-up.
  • Collaborate with the Virtual Assistant team to address client needs and enhance service delivery.
  • Educate customers on how to best utilize virtual assistant tools and features for optimal efficiency.
  • Gather and communicate customer feedback to facilitate continuous improvement of services.
Required Skills and Qualifications
  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, ideally within the virtual assistance or tech support fields.
  • Strong communication skills with a focus on providing excellent customer experiences.
  • Detail-oriented and capable of handling multiple tasks in a fast-paced environment.
  • Familiarity with customer support software and standard office applications.
  • Proven problem-solving skills and ability to work independently.
  • Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks


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