
Virtual Reality Customer Support Specialist
20 hours ago
Customer Support Specialist for Virtual Reality & Augmented Reality
We are seeking a highly skilled Customer Support Specialist to join our cutting-edge Virtual Reality & Augmented Reality Department. This role requires a passion for technology, excellent communication and interpersonal skills, and a commitment to exceptional customer service.
The ideal candidate will be responsible for providing outstanding support to Czech-speaking clients via various communication channels (phone, email, chat). They will assist customers with questions related to Virtual Reality & Augmented Reality products, features, and troubleshooting, as well as guide users through the setup and installation processes for a seamless experience.
Responsibilities:- Deliver exceptional customer support and assistance to Czech-speaking clients.
- Assist customers with inquiries related to Virtual Reality & Augmented Reality products and features.
- Guide users through setup and installation processes for a smooth experience.
- Document customer interactions and feedback to enhance service levels and product satisfaction.
- Collaborate with development teams to relay customer insights and support issue resolution.
- Fluency in Czech and English is essential; knowledge of additional languages is a plus.
- Strong customer service skills combined with a passion for technology.
- Excellent communication and interpersonal skills, maintaining a friendly and professional demeanor.
- Prior experience in customer support or technical support is advantageous.
- Ability to troubleshoot technical issues effectively and provide clear solutions to customers.
- Private Health Insurance
- Training & Development
- Performance Bonus
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