Virtual Reality Augmented Reality Support Specialist
1 day ago
Immersive Support Specialist for Virtual Reality & Augmented Reality
Audience-focused technical support specialist required to deliver top-notch customer experience across Nordic regions for cutting-edge Virtual Reality & Augmented Reality products.
This is a fantastic opportunity for a highly skilled and passionate individual who can take the lead in providing expert-level support, ensuring seamless experiences for our clients. Your expertise will play a vital role in helping customers navigate their VR & AR experiences and address their inquiries with precision and care.
Responsibilities:- Provide exceptional customer support via multiple channels (phone, email, chat).
- Assist customers with product-related inquiries, features, and troubleshooting.
- Guide users through setup and installation processes to ensure a hassle-free experience.
- Document customer interactions and feedback to enhance service delivery and product offerings.
- Collaborate closely with VR & AR development teams to gather customer insights and contribute to issue resolution.
- Stay informed about industry trends and product updates to provide accurate information to clients.
Requirements:
- Fluency in one of the Nordic languages (Danish, Finnish, Norwegian) and English is essential; additional language skills are a plus.
- Strong customer-centric approach and genuine interest in emerging technologies.
- Excellent communication and interpersonal skills with a friendly and capable demeanor.
- Previous experience in customer support or technical support is beneficial but not mandatory.
- Ability to troubleshoot complex issues effectively and provide effective solutions to customers.
- Willingness to learn and stay updated on VR & AR advancements.
- Adaptability and enthusiasm to thrive in a dynamic environment.
Benefits:
- Comprehensive Health Insurance Plan
- Training and Development Opportunities
- Performance-Based Bonus Program
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