German Language Customer Support Specialist for Virtual Reality and Augmented Reality
21 hours ago
We are seeking a highly skilled German language Customer Support Representative to join our Virtual Reality and Augmented Reality Department. This role is ideal for individuals with a strong interest in technology, customer service, and communication skills.
Key Responsibilities- Provide exceptional customer support via various channels (email, chat, phone) for VR and AR products, ensuring timely and effective resolution of technical issues.
- Educate users about the features, functionalities, and best practices of VR and AR technologies, promoting seamless user experience.
- Document customer interactions and feedback to contribute to product improvement and enhance future support services.
- Collaborate with technical teams to escalate complex issues, ensure prompt resolution, and optimize customer satisfaction.
- Stay updated on the latest trends in VR and AR fields to provide expert-level support and drive business growth.
- Develop and refine support documentation and training materials to address customer inquiries efficiently.
Requirements
- Fluency in German (both written and spoken) is essential; proficiency in English is an added advantage.
- Excellent communication and interpersonal skills, with the ability to empathize with customers and resolve issues promptly.
- A strong interest in Virtual Reality and Augmented Reality technologies, with a willingness to learn and adapt to new developments.
- Previous experience in customer support or technical support is highly desirable.
- Strong analytical and problem-solving skills, with the ability to troubleshoot technical inquiries and provide clear guidance to users.
- Detail-oriented with a keen eye for accuracy, ensuring that customer interactions are documented accurately and consistently.
- Ability to work in a dynamic environment, adapt to rapid technological changes, and prioritize tasks effectively.
Benefits
- Private Health Insurance covering medical expenses, hospital stays, and other health-related costs.
- Ongoing Training and Development opportunities to enhance skills and knowledge in VR and AR technologies.
- Performance-based Bonus structure, recognizing outstanding contributions to customer satisfaction and business growth.
- Extra Salaries paid twice a year, providing financial stability and security.
- Fully Paid Training programs to develop expertise in VR and AR support services.
- Competitive Salary package, reflecting the value of your skills and experience.
- Fully Paid Relocation Package, including flights, transfers, and accommodation, to support your move to our location.
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