Virtual Reality Customer Support Specialist
1 day ago
We are seeking a highly motivated Virtual Reality Support Representative to join our team. In this role, you will be the first point of contact for customers using our VR and AR applications, providing technical support and troubleshooting guidance to enhance their user experience.
Key Responsibilities- Assist customers with inquiries related to VR and AR products and services via phone, email, and chat.
- Provide clear explanations of product features, functionalities, and best practices to customers.
- Collaborate with the technical team to resolve customer issues efficiently and improve service delivery.
- Document customer interactions, feedback, and issues accurately in our CRM system.
- Stay informed on the latest developments in VR and AR technology to provide accurate and relevant information to customers.
About You
- Fluency in German and English, both written and spoken.
- Experience in customer service, ideally in technology, gaming, or related fields.
- A strong interest in Virtual Reality and Augmented Reality technologies.
- Excellent communication and problem-solving skills.
Benefits Package
- Private Health Insurance
- Training & Development Opportunities
- Performance-Based Bonus
- Fully Paid Relocation Package
- Free Greek Lessons and Discounts
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