German Speaking Virtual Job Support Representative
1 day ago
We are seeking a skilled professional to provide exceptional customer support to German-speaking users of our virtual job and freelance platforms. The ideal candidate will possess fluency in German and English, both written and spoken, as well as experience in customer service within the tech, freelance, or online platform sectors.
Job DescriptionThe successful candidate will be responsible for providing assistance to customers through various communication channels, including phone, email, and chat. They will also be required to resolve customer issues and complaints promptly, maintain accurate records of customer interactions, and collaborate with internal teams to enhance platform functionalities.
Required Skills and Qualifications- Language Skills:
- Fluency in German and English, both written and spoken
- Customer Service Experience:
- Experience in customer service, preferably within the tech, freelance, or online platform sectors
- Communication and Interpersonal Skills:
- Strong communication and interpersonal skills with a focus on user satisfaction
- Technical Skills:
- Proficiency in using customer support software and CRM systems
- Private Health Insurance
- Training and Development Opportunities
- Performance-Based Bonuses
- Relocation Assistance
- Free Language Courses
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.
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