German Speaking Customer Support Representative for Telemedicine
1 day ago
We are seeking a highly skilled German Speaking Customer Support Representative to join our Telemedicine team. This is an excellent opportunity for individuals who are passionate about healthcare and wellness, and who can provide exceptional support to German-speaking clients navigating their medical and pharmaceutical needs.
The ideal candidate will have excellent communication skills, with the ability to effectively resolve customer concerns and complaints. They will also be able to maintain accurate and detailed records of customer interactions, and collaborate with healthcare professionals and internal teams to address customer needs efficiently.
Key Responsibilities- Provide exemplary customer support to German-speaking clients regarding telemedicine services and online pharmacy inquiries via phone, email, and chat.
- Assist customers with inquiries about medications, prescriptions, and telemedicine services.
- Maintain accurate and detailed records of customer interactions and follow up on unresolved issues.
- Collaborate with healthcare professionals and internal teams to address customer needs efficiently.
- Fluency in German and English, both written and spoken.
- Previous experience in customer support, preferably in healthcare or telemedicine.
- Strong communication skills with a focus on empathy and customer satisfaction.
- Detail-oriented with excellent organizational abilities.
- Proficient in CRM systems and standard office software.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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