German Language Customer Care Representative
19 hours ago
Patrique Mercier Recruitment offers a unique opportunity for a German-speaking customer support representative within the Online Pharmacy & Telemedicine Department. This exciting role allows you to support clients in navigating healthcare services and online pharmacy solutions, contributing to the well-being of patients.
In this position, you will assist German-speaking customers with inquiries regarding medication orders, telemedicine consultations, and pharmacy services. Your expertise in customer service and empathy will play a vital role in addressing concerns and ensuring a smooth experience for users seeking healthcare solutions.
Responsibilities- Provide exceptional customer support in German for online pharmacy and telemedicine inquiries
- Assist customers with their medication orders, consultations, and service-related questions
- Troubleshoot issues and provide effective solutions in a timely manner
- Educate customers about pharmacy services and telemedicine options
- Document all customer interactions thoroughly and accurately
- Collaborate with healthcare professionals to resolve complex inquiries
- Stay updated on healthcare regulations and company services
Requirements
- Fluency in German and English, both written and spoken
- Experience in customer support, preferably in healthcare, pharmacy, or telemedicine
- Strong communication and interpersonal skills
- Empathy and sensitivity in dealing with healthcare-related inquiries
- Detail-oriented with excellent problem-solving abilities
- Ability to work efficiently in a fast-paced and remote environment
- Knowledge of healthcare and pharmacy regulations is a plus
- Willingness to learn and adapt to new processes and technologies
Benefits
- Training & Development
- Performance Bonus
- Extra Salaries
- Fully Paid Training
- Competitive Salary
- Relocation Package (flight to Athens, transfer, and hotel for the first 4 weeks)
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