German Language Customer Support Specialist

22 hours ago

Athens, Attica, Greece beBeeCustomerSupport Full time

Job Title: German Language Customer Support Specialist

Job Overview:
  • Experience Level: Junior
  • Total Years Experience: 0-5
  • Job Languages: German
  • Job posting schema: No

We are looking for a skilled and motivated individual to join our customer support team. The successful candidate will be fluent in German, have excellent communication skills and be able to work well under pressure.

What You Will Do:
  • Communicate with customers via phone, chat & email
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
What We Offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity
About This Opportunity:

This is a fantastic chance to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. Additionally, you will be part of a company that promotes diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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