German Language Support Specialist
18 hours ago
We are seeking a highly skilled and experienced German language support specialist to join our team.
Your role will be to provide exceptional customer service and support to clients through various communication channels, including phone and email.
Main Responsibilities:
- Respond to consumer inquiries and resolve issues in a timely and professional manner;
- Maintain accurate records of customer interactions and update relevant databases;
- Ensure all support calls and emails are answered and resolved within agreed service level agreements (SLAs);
- Troubleshoot issues using open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements:
- High School Diploma or Higher;
- Native/Fluent German speaker with excellent language skills;
- Good level of English, C1 level or higher;
- Writing speed: 20 words per minute;
- Active listening skills;
- Good problem-solving skills;
- Strong troubleshooting skills.
Benefits:
- Paid travel expenses;
- Health coverage and private health care;
- Attractive salary with performance bonus;
- Working hours: 40 hours per week, 5 days a week.
This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to delivering exceptional customer service experiences. Apply now and take the first step towards a rewarding career
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