
German Language Customer Support Specialist
1 day ago
Are you a motivated and experienced customer service professional looking for a remote job opportunity? We are seeking a highly skilled German language representative to work with our clients, providing top-notch service and support.
Responsibilities- Answering and managing incoming calls from customers in Germany
- Identifying and addressing customer needs to achieve high levels of satisfaction
- Building trust and rapport through clear and effective communication
- Providing accurate and up-to-date information using available resources
- Documenting customer interactions and maintaining accurate records
- Following established communication procedures and guidelines
- Native or near-native proficiency in the German language (C2 level)
- Excellent command of the English language (B2-C1 level)
- Strong MS Office skills and ability to learn new software quickly
- Excellent phone handling and active listening skills
- Strong communication and presentation skills
- Customer-focused and adaptable, with ability to handle diverse personalities
- Ability to multitask, prioritize, and manage time effectively
- Competitive remuneration package
- Indefinite contract with opportunities for growth
- Extra bonus based on performance appraisal
- Healthcare benefits and numerous discounts
- Ticket restaurant benefits
- Relocation assistance for candidates outside Greece
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