German Language Customer Support Specialist

1 day ago


Athens, Attica, Greece beBeeCustomer Full time
Remote German Language Customer Service Representative Job OpportunityJob Description

Are you a motivated and experienced customer service professional looking for a remote job opportunity? We are seeking a highly skilled German language representative to work with our clients, providing top-notch service and support.

Responsibilities
  • Answering and managing incoming calls from customers in Germany
  • Identifying and addressing customer needs to achieve high levels of satisfaction
  • Building trust and rapport through clear and effective communication
  • Providing accurate and up-to-date information using available resources
  • Documenting customer interactions and maintaining accurate records
  • Following established communication procedures and guidelines
Required Skills and Qualifications
  • Native or near-native proficiency in the German language (C2 level)
  • Excellent command of the English language (B2-C1 level)
  • Strong MS Office skills and ability to learn new software quickly
  • Excellent phone handling and active listening skills
  • Strong communication and presentation skills
  • Customer-focused and adaptable, with ability to handle diverse personalities
  • Ability to multitask, prioritize, and manage time effectively
Benefits
  • Competitive remuneration package
  • Indefinite contract with opportunities for growth
  • Extra bonus based on performance appraisal
  • Healthcare benefits and numerous discounts
  • Ticket restaurant benefits
  • Relocation assistance for candidates outside Greece


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