German Speaking Customer Support Specialist
1 day ago
**Job Title:** German Speaking Customer Support Specialist
We are seeking a highly motivated and fluent German speaking individual to join our customer support team. The ideal candidate will have excellent communication skills, be proactive, and have a passion for delivering exceptional customer service.
About the RoleIn this dynamic position, you will assist German-speaking users with their inquiries related to our ride-sharing platform, ensuring they have a seamless and enjoyable experience. Your responsibilities will include providing exceptional customer support through various communication channels, assisting customers with inquiries, documenting customer interactions accurately in our CRM system, working collaboratively with team members to meet service level goals, and engaging in ongoing training to stay updated on app features and industry trends.
Your Key Responsibilities- Customer Support: Provide timely and effective support to German-speaking users via phone, email, or chat.
- Issue Resolution: Assist customers with inquiries related to the ride-sharing app, addressing issues and providing solutions.
- Documentation: Document customer interactions accurately in our CRM system.
- Teamwork: Work collaboratively with team members to meet service level goals and improve customer satisfaction.
- Training: Engage in ongoing training to stay updated on app features and industry trends.
- Language Skills: Fluency in German (written and spoken) is essential.
- Customer Service: Strong commitment to delivering high-quality customer service.
- Experience: Previous experience in customer support is an advantage but not mandatory.
- Communication Skills: Excellent communication and interpersonal skills.
- Attitude: Proactive team player with a positive and solution-oriented attitude.
- Analytical Skills: Strong analytical skills and attention to detail.
We offer a range of benefits to support your career growth and well-being, including private health insurance, comprehensive training and development opportunities, performance bonus, extra salaries per year fully paid training, fully paid relocation package, free Greek lessons, discounts, and other perks.
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