German Speaking Customer Support Specialist
1 day ago
As a key member of our mobile banking services team, you will play a vital role in ensuring seamless user experiences for German-speaking clients. This position involves providing exceptional support through various channels, including phone, email, and chat. You will be responsible for resolving client inquiries related to mobile banking services, maintaining accurate records of customer interactions, and collaborating with colleagues to achieve service goals.
Key Responsibilities- Deliver top-notch customer service to German-speaking clients via multiple support channels.
- Assist clients with mobile banking-related inquiries, ensuring swift resolutions and high client satisfaction.
- Maintain precise records of customer interactions within our CRM system.
- Collaborate with team members to attain service objectives and enhance the overall client experience.
We are seeking an individual with fluency in German (written and spoken) who is dedicated to delivering outstanding customer service. A strong background in customer support, particularly in banking or technology, is preferred but not mandatory. Excellent communication and interpersonal skills are essential, as well as a proactive approach and positive attitude.
Requirements- Fluency in German is crucial, with your nationality and native language specified in your CV and/or cover letter.
- A passion for delivering exceptional customer service.
- Previous experience in customer support, preferably in banking or technology.
- Excellent communication and interpersonal skills.
- A team player with a positive attitude.
- Strong analytical abilities and attention to detail.
In return for your expertise, we offer a comprehensive package of benefits, including private health insurance, training and development opportunities, performance bonuses, extra salaries per year, fully paid relocation packages, and free Greek lessons.
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