German Speaking Technical Support Role
1 day ago
We are excited to offer an opportunity for a Technical Support Specialist to join our team and provide exceptional technical support to German-speaking clients. As a specialist in this role, you will be responsible for troubleshooting and resolving technical issues swiftly to enhance customer satisfaction.
The ideal candidate will have fluency in German and English, both written and spoken, and excellent communication and interpersonal skills centered on customer service. Previous experience in technical support or customer service is highly valued.
This is a great opportunity for someone who is proactive, has a willingness to learn and adapt, and can thrive in a fast-paced work environment. We offer a competitive salary and a fully paid relocation package including flight, transfer, and hotel expenses.
Responsibilities:- Provide outstanding technical support to German-speaking clients through various communication channels, including phone, email, and chat.
- Troubleshoot and resolve technical issues swiftly to enhance customer satisfaction.
- Maintain a comprehensive understanding of the company's products and services to provide accurate guidance.
- Document customer interactions and technical problems thoroughly in the CRM system.
- Collaborate with colleagues to enhance service delivery and improve customer experiences.
- Participate in ongoing training to keep your product knowledge current and improve service skills.
- Fluency in German and English, both written and spoken.
- Excellent communication and interpersonal skills centered on customer service.
- Previous experience in technical support or customer service is highly valued.
- Strong problem-solving skills and attention to detail.
- Capacity to thrive in a fast-paced work environment.
- A proactive mindset with a willingness to learn and adapt.
- Competitive Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Private Health Insurance
- Training & Development
- Performance Bonus
- Great Work Environment
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