German Customer Support Representative for Mercedes-Benz

4 days ago

Athens, Attica, Greece apply2day Full time

Are you a German speaker? We are seeking to hire a Customer Support Representative for our client a large BPO here in Greece and represent Mercedes-Benz.

Elevate your career and become a key player in crafting bespoke experiences for Mercedes-Benz enthusiasts.

As a German-Speaking Customer Support Representative, you will be the voice and face of Mercedes-Benz, ensuring that our clients receive concierge-level service that reflects the elegance of our vehicles. Your linguistic abilities and passion to exceed client expectations will pave the way for a new standard in vehicle care.

Responsibilities

  • Managing of incoming calls, E-mails and chat.
  • Identify and access customers' needs to achieve satisfaction.
  • Build relations of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the methods/tools.
  • Keep records of customer interaction, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.

Requirements

  • Native or near to native German language (C1- C2).
  • Very good command of English language (B2).
  • Good MS Office skills.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.

Benefits

  • Competitive Remuneration package.
  • 14 salaries per year.
  • Extra bonus depending on the performance appraisal.
  • Health care benefits and numerous other discounts
  • Relocation Cost (for candidates outside Greece).

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