German Speaking Customer Support for Online Auction
3 days ago
Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a German Speaking Customer Support representative for a leading Online Auction & Bidding Platform. This position will involve assisting customers with their inquiries and providing top-notch service as they navigate through the auction processes. If you are fluent in German and have a passion for customer service in a dynamic online environment, we invite you to apply
Responsibilities- Provide exceptional customer support through phone, email, and chat in German.
- Assist users with inquiries regarding auction listings, bidding processes, and account management.
- Resolve customer complaints and issues effectively and professionally.
- Educate customers on platform features and assist them in maximizing their experience.
- Document interactions and customer feedback accurately to improve service quality.
- Collaborate with team members to enhance overall customer satisfaction and operational efficiency.
Requirements
- Fluency in German (both spoken and written) is required.
- Strong communication and interpersonal skills.
- Prior experience in customer service or support roles is preferred.
- Excellent problem-solving skills with a focus on achieving customer satisfaction.
- Ability to work effectively in a fast-paced online environment.
- Interest in e-commerce, online auctions, and digital platforms is advantageous.
- Familiarity with customer service software and CRM systems is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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