Spanish Speaking Customer Support for Online Auction
4 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Online Auction & Bidding Platform Department. This role is perfect for individuals who are enthusiastic about online commerce and customer service, assisting Spanish-speaking clients to navigate and maximize their experience on our platform.
Responsibilities- Provide top-notch customer support to Spanish-speaking clients regarding the online auction and bidding platform via phone, email, and chat.
- Assist customers with inquiries related to account management, bidding processes, and auction rules.
- Effectively resolve customer issues and complaints to ensure a seamless user experience.
- Document customer interactions accurately and maintain records of inquiries and resolutions.
- Collaborate with internal teams to improve platform functionality based on user feedback.
- Keep customers informed about upcoming auctions, platform features, and promotional events.
- Gather valuable insights from customers to help enhance service quality and user satisfaction.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer support, especially in online platforms or e-commerce.
- Strong communication skills with a focus on providing excellent customer service.
- Detail-oriented with the ability to handle multiple tasks in a dynamic environment.
- Proficient in using CRM systems and standard office software.
- Strong analytical and problem-solving skills.
- Willingness to work flexible hours, including evenings and weekends when necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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