Nordic Speaking Customer Support for Online Auction

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting career opportunities. We are currently seeking a Nordic Speaking Customer Support Representative for our Online Auction & Bidding Platform department. This role is perfect for individuals who are passionate about online platforms and customer service, and who enjoy assisting Nordic-speaking clients in their bidding and auction experiences.

Responsibilities
  • Provide exceptional customer support to Nordic-speaking clients regarding online auction and bidding processes via phone, email, and chat.
  • Assist customers with inquiries about account setup, auction details, and bidding strategies.
  • Effectively resolve customer issues and complaints, ensuring a smooth user experience.
  • Maintain accurate records of customer interactions and follow up on outstanding issues.
  • Collaborate with technical and operational teams to address customer needs and improve service delivery.
  • Educate clients about platform features, tools, and best practices to enhance their bidding experience.
  • Gather customer feedback to contribute to service improvements and platform development.

Requirements

  • Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
  • Previous experience in customer support, preferably in online platforms or e-commerce.
  • Strong interest in auctions, bidding processes, and online technology.
  • Excellent communication skills and a customer-centric approach.
  • Proficient in using CRM systems and standard office software.
  • Strong analytical and problem-solving capabilities.
  • Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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