Nordic Speaking Customer Support for Online Auction
4 days ago
Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting career opportunities. We are currently seeking a Nordic Speaking Customer Support Representative for our Online Auction & Bidding Platform department. This role is perfect for individuals who are passionate about online platforms and customer service, and who enjoy assisting Nordic-speaking clients in their bidding and auction experiences.
Responsibilities- Provide exceptional customer support to Nordic-speaking clients regarding online auction and bidding processes via phone, email, and chat.
- Assist customers with inquiries about account setup, auction details, and bidding strategies.
- Effectively resolve customer issues and complaints, ensuring a smooth user experience.
- Maintain accurate records of customer interactions and follow up on outstanding issues.
- Collaborate with technical and operational teams to address customer needs and improve service delivery.
- Educate clients about platform features, tools, and best practices to enhance their bidding experience.
- Gather customer feedback to contribute to service improvements and platform development.
Requirements
- Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
- Previous experience in customer support, preferably in online platforms or e-commerce.
- Strong interest in auctions, bidding processes, and online technology.
- Excellent communication skills and a customer-centric approach.
- Proficient in using CRM systems and standard office software.
- Strong analytical and problem-solving capabilities.
- Flexibility to work varied hours, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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