German Speaking Customer Support for Online Auction
4 days ago
Patrique Mercier Recruitment FR is dedicated to matching talented individuals with exciting career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Online Auction & Bidding Platform Department. This position is an excellent opportunity for individuals who are passionate about customer service and the dynamic world of online bidding and auctions.
Responsibilities- Provide exceptional customer support to German-speaking users of the online auction platform via phone, email, and chat.
- Assist customers with inquiries related to account setup, auction listings, bidding processes, and technical issues.
- Resolve customer complaints and issues efficiently to ensure a positive user experience.
- Accurately document customer interactions and maintain detailed records.
- Collaborate with the technical team to troubleshoot platform-related issues reported by users.
- Educate customers about platform features, safety measures, and the auction process.
- Collect feedback from clients to help improve services and platform functionalities.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the e-commerce or online auction industry.
- Strong communication skills, with the ability to explain complex concepts clearly to customers.
- Detail-oriented with exceptional organizational skills.
- Proficient with CRM systems and standard office applications.
- Problem-solving skills and the ability to work independently in a fast-paced environment.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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