Polish Speaking Customer Support for Online Auction Platform Department
2 days ago
Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Polish Speaking Customer Support Representative for the Online Auction Platform Department. In this role, you will assist Polish-speaking customers with inquiries related to online auctions, offering support and guidance to enhance their experience on the platform. Your customer service expertise will play a vital role in ensuring user satisfaction and loyalty. If you are passionate about helping others navigate the world of online auctions, we invite you to apply
Responsibilities- Provide exceptional customer support to Polish-speaking clients via phone, email, and chat regarding online auction inquiries.
- Assist customers with account management, auction procedures, and problem resolution.
- Efficiently handle customer complaints and ensure their issues are addressed in a timely manner.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to facilitate seamless service delivery and improve user experience.
- Stay informed about auction trends and platform features to provide knowledgeable support.
Requirements
- Fluency in Polish and English; knowledge of additional languages is a plus.
- Previous experience in customer support, particularly in e-commerce or online platforms.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric mindset.
- Familiarity with CRM systems and proficiency in standard office software.
- A keen interest in online auctions and desire to assist clients effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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