German Speaking Customer Support for Online Bookstore Department

7 days ago


Athens, Attica, Greece Patrique Mercier Recruitment Full time

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support representative for an esteemed online bookstore department. If you have a love for literature and enjoy helping customers, this role is your perfect match

In this position, you will provide exceptional support to German-speaking customers, assisting them with inquiries related to book orders, recommendations, and any other service-related questions. Your passion for reading and excellent communication skills will help create an enjoyable shopping experience for book lovers around the world.

Join a dedicated team where your love for books can shine while contributing to a vibrant online bookstore environment. This role combines the joy of literature with the satisfaction of providing top-tier customer service

Responsibilities
  • Deliver outstanding customer support in German for online bookstore inquiries
  • Assist customers with order placements, tracking, and returns
  • Provide personalized book recommendations to enhance customer experience
  • Troubleshoot and resolve any service-related issues
  • Document customer interactions accurately to maintain service quality
  • Work collaboratively with the team to improve processes and enhance customer satisfaction

Requirements

  • Fluency in German and English, both written and spoken
  • Experience in customer support or a related field is preferred
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities with attention to detail
  • Passion for books and understanding of the online retail environment
  • Ability to work effectively in a dynamic and collaborative team
  • Positive attitude with a willingness to learn and grow

Benefits

  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)


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