German Speaking Customer Support for Online Bookstore Department
4 days ago
Join Our Passionate Team Patrique Mercier Recruitment ES is excited to announce a fantastic opportunity for a German Speaking Customer Support representative for our Online Bookstore Department. If you are fluent in German and have a love for literature and customer service, this position is perfect for you
In this engaging role, you will assist German-speaking customers with their inquiries regarding our wide selection of books and services. You will ensure that every reader has a delightful shopping experience with us. This is a chance to work in a supportive and vibrant environment where your love for books can truly shine. If you're ready to help fellow book lovers, we encourage you to apply
Your Responsibilities- Provide exceptional customer support to German-speaking clients via email, chat, and phone.
- Assist customers with inquiries about book orders, recommendations, and services, ensuring a delightful shopping experience.
- Document customer interactions accurately in our CRM system.
- Collaborate with team members to achieve service targets and improve customer satisfaction.
- Engage in ongoing training to stay informed about our product offerings and literary trends.
Requirements
- Fluency in German (written and spoken) is essential. Please ensure to state your nationality and your native language in your application.
- A genuine passion for books and customer service.
- Previous experience in customer support is a plus but not mandatory.
- Excellent communication and interpersonal skills.
- A proactive team player with a positive attitude.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a remote environment or in-office as required.
Benefits
· Private Health Insurance
· Training & Development
· Performance Bonus
· Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and hotel )
· Free Greek Lessons, discounts and other perks
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