German Speaking Customer Support for Online Bookstore Department
2 days ago
Patrique Mercier Recruitment is pleased to showcase a fantastic opportunity for a German Speaking Customer Support Representative for the Online Bookstore Department. In this role, you will provide top-tier customer service to German-speaking clients, assisting them with inquiries related to books, orders, and account management. Your passion for literature and dedication to customer satisfaction will play a crucial role in enhancing the shopping experience for our clients. If you love books and enjoy helping others, we invite you to join our dynamic team
Responsibilities- Provide excellent customer support to German-speaking customers through multiple channels, including phone, email, and chat.
- Assist customers with inquiries about book availability, order tracking, and account issues.
- Handle and resolve customer complaints and provide effective solutions.
- Accurately document all customer interactions in the CRM system.
- Collaborate with internal teams to ensure seamless service delivery and feedback on customer experiences.
- Stay informed about new releases, promotions, and industry trends to provide knowledgeable support.
Requirements
- Fluency in German and English; proficiency in additional languages is a plus.
- Previous experience in customer support, ideally within the retail or online bookstore sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-oriented mindset.
- Familiarity with CRM systems and proficiency in standard office applications.
- A passion for books and a commitment to delivering exceptional customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full timePatrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support representative for our Online Bookstore Department. In this role, you will be the primary point of contact for our German-speaking customers, assisting them with inquiries related to our extensive selection of books and ensuring an exceptional...
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Athens, Attica, Greece Patrique Mercier Recruitment FR Full timePatrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Online Bookstore Department. This role is ideal for individuals who are passionate about literature and enjoy assisting customers with their online shopping...
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Athens, Attica, Greece Patrique Mercier Recruitment FR Full timePatrique Mercier Recruitment FR is enthusiastic about connecting talented individuals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Online Bookstore Department. This position is perfect for those who are passionate about books and dedicated to offering top-notch customer service to our...
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