Virtual Customer Service Specialist
1 day ago
We are seeking a skilled Customer Support Representative to join our Virtual Job and Freelance Platforms Department. As a key member of our team, you will provide exceptional support to French-speaking users via phone, email, and chat.
Key Responsibilities:- Deliver top-notch customer service to users of our virtual job and freelance platforms.
- Assist clients with account inquiries, job postings, and platform features.
- Resolve technical issues and answer questions related to the use of the platform.
- Educate users on best practices for maximizing their success on the platform.
- Document customer interactions and provide timely follow-up on open issues.
- Collaborate with internal teams to continuously improve the user experience on the platforms.
- Fluency in French and English, both written and spoken.
- Experience in customer service, preferably within online job platforms or freelance services.
- Strong communication skills and a customer-centric approach.
- Technically savvy with a good understanding of online platforms and tools.
- Ability to handle multiple inquiries and tasks effectively in a fast-paced environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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