German Speaking Online Marketplace Support Representative
2 days ago
- Responsibilities:
- Provide top-notch customer service to German-speaking clients using the online marketplace platform via phone, email, and chat.
- Assist customers with account setup, product listings, and inquiries regarding transactions and policy details.
- Resolve customer issues related to orders, payments, and platform features to ensure a seamless user experience.
- Document customer interactions accurately and manage follow-ups to guarantee customer satisfaction.
- Collaborate with the technical and operations teams to address complex customer issues and enhance platform functionality.
- Stay up-to-date with marketplace trends and platform updates to provide informed support.
- Gather customer feedback to contribute to process improvements and service enhancements.
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in an e-commerce or online marketplace environment.
- Strong communication and interpersonal skills with a customer-focused mentality.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Proficiency in using CRM tools and standard office software.
- Strong analytical and problem-solving skills with a proactive approach.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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Athens, Attica, Greece beBeeCustomerService Full timeCustomer Support Representative for Online Marketplace PlatformPatrique Mercier Recruitment offers a unique opportunity for a Customer Support Representative in the Online Marketplace Platform Department. This role is ideal for individuals who are passionate about delivering exceptional customer service and helping users navigate innovative online...
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