Customer Support Representative for E-commerce Platform
2 days ago
We are seeking a Customer Support Representative to join our team in the Online Marketplace Platform Department.
You will be responsible for providing exceptional customer support in German to clients using our online marketplace, troubleshooting issues related to orders, accounts, and the platform, and guiding users through the website and explaining features and functionalities.
This is an excellent opportunity to work with a dynamic team and contribute to the continuous improvement of customer service processes.
Key Responsibilities- Provide top-notch customer support in German for online marketplace inquiries
- Troubleshoot customer issues related to orders, accounts, and the platform
- Guide users through the website and explain features and functionalities
- Document customer interactions and feedback accurately
- Collaborate with other departments to ensure customer satisfaction
- Contribute to the continuous improvement of customer service processes
- Fluency in German and English, both written and spoken
- Experience in customer support or a related field is preferred
- Excellent communication and problem-solving skills
- Detail-oriented with strong organizational abilities
- Ability to work effectively both independently and as part of a team
- Familiarity with online marketplace platforms is an advantage
- Proficient with customer support tools and software
- Positive, proactive attitude with a passion for customer service
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)
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