E-commerce Customer Support Specialist
1 day ago
We are seeking a highly skilled and customer-focused representative to join our team in the Online Retail Department.
This role is designed for individuals who are passionate about e-commerce and committed to delivering exceptional service to Portuguese-speaking customers.
- Deliver outstanding customer support via phone, email, and chat, addressing inquiries regarding products, orders, and services.
- Assist customers with online purchasing processes, including product selection, payment processing, and order tracking.
- Handle customer complaints and inquiries promptly and professionally, ensuring high levels of customer satisfaction.
- Collaborate with logistics and sales teams to resolve issues related to order fulfillment and delivery.
- Maintain in-depth knowledge of company product offerings and promotions to provide accurate information to customers.
- Document customer interactions and feedback to contribute to ongoing service improvements.
- Support the marketing team by providing insights into customer preferences and trends.
Requirements:
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in e-commerce or retail.
- Strong communication skills and a customer-focused attitude.
- Ability to handle multiple tasks effectively in a fast-paced environment.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong problem-solving skills.
- Genuine interest in online retail and desire to help customers enjoy their shopping experience.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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