E-commerce Customer Support Specialist

24 hours ago

Athens, Attica, Greece beBeePortuguese Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused representative to join our team in the Online Retail Department.

This role is designed for individuals who are passionate about e-commerce and committed to delivering exceptional service to Portuguese-speaking customers.

  • Deliver outstanding customer support via phone, email, and chat, addressing inquiries regarding products, orders, and services.
  • Assist customers with online purchasing processes, including product selection, payment processing, and order tracking.
  • Handle customer complaints and inquiries promptly and professionally, ensuring high levels of customer satisfaction.
  • Collaborate with logistics and sales teams to resolve issues related to order fulfillment and delivery.
  • Maintain in-depth knowledge of company product offerings and promotions to provide accurate information to customers.
  • Document customer interactions and feedback to contribute to ongoing service improvements.
  • Support the marketing team by providing insights into customer preferences and trends.

Requirements:

  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in e-commerce or retail.
  • Strong communication skills and a customer-focused attitude.
  • Ability to handle multiple tasks effectively in a fast-paced environment.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong problem-solving skills.
  • Genuine interest in online retail and desire to help customers enjoy their shopping experience.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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