E-commerce Technical Support Opportunity in Greece
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team in Greece. As a specialist in this role, you will provide top-notch technical support to clients using innovative e-commerce products and services.
This is an exciting opportunity for someone who is passionate about helping customers succeed and wants to expand their technical expertise while enjoying the rich culture and lifestyle that Greece offers.
Responsibilities:- Assist customers with technical support inquiries via phone, email, and chat related to e-commerce tools.
- Troubleshoot and resolve technical issues promptly and professionally.
- Document all customer interactions, inquiries, and solutions accurately in the CRM system.
- Collaborate closely with product and engineering teams to escalate and address complex concerns.
- Stay updated on product knowledge to efficiently guide customers in using our e-commerce solutions.
- Contribute ideas for improving support processes and enhancing the overall customer experience.
- Fluency in Polish and English, both written and spoken.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and customer service abilities.
- Prior experience in technical support or customer service in an e-commerce environment is a plus.
- Ability to learn and adapt to new technologies quickly.
- A team-oriented attitude with a passion for helping others succeed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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