Czech Language Support Specialist
1 day ago
We are seeking a highly skilled and customer-focused individual to join our team as a Czech Language Support Specialist for our online marketplace platform.
This is an exciting opportunity for someone who is fluent in Czech and passionate about delivering exceptional customer service. As a key member of our support team, you will play a vital role in ensuring that our Czech-speaking customers receive the best possible support and experience.
Responsibilities:- Provide top-notch customer support to Czech-speaking clients through various communication channels, including email, chat, and phone.
- Assist customers with inquiries related to our online marketplace platform, addressing concerns and providing solutions.
- Document customer interactions accurately in our customer relationship management (CRM) system.
- Collaborate with other team members to meet and exceed service-level objectives and improve customer satisfaction.
- Stay up-to-date with platform changes and industry best practices through ongoing training and professional development.
- Fluency in Czech (written and spoken) is essential.
- A strong commitment to delivering high-quality customer service.
- Previous experience in customer support is a plus, but not mandatory.
- Excellent communication and interpersonal skills.
- A proactive, team-oriented attitude with a focus on problem-solving.
- Strong analytical skills and attention to detail.
- Comfortable working in a remote environment and capable of managing time effectively.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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