
Czech Language IT Support Specialist
23 hours ago
We are seeking a highly skilled Technical Support Specialist to join our dynamic team in Athens, Greece. This is an excellent opportunity for individuals who are passionate about technology and customer service.
Key Responsibilities:- Deliver exceptional technical support to clients through various communication channels.
- Troubleshoot and resolve IT issues, including software malfunctions, hardware failures, and network connectivity problems.
- Guide customers through product features and provide advice on best practices to maximize their satisfaction.
- Document all interactions and solutions in the CRM system to maintain clear communication.
- Collaborate with colleagues to escalate and resolve complex technical issues efficiently.
- Participate in ongoing training sessions to enhance your IT expertise.
- Gather and relay customer feedback to help improve our services.
Requirements:
- Fluency in Czech and English, both written and spoken, is essential.
- Previous experience in IT support or a similar technical role is highly desirable.
- Strong troubleshooting skills with a solid understanding of technical concepts.
- Exceptional communication abilities with a commitment to customer satisfaction.
- Quick learner, able to adapt to new technologies and changing environments.
- Team-oriented mindset with the ability to work independently as well.
- Capable of handling multiple tasks in a fast-paced work setting.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Attractive Working Hours (Mo-Fr)
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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