Czech Language IT Support Specialist

1 day ago


Athens, Attica, Greece beBeeTechnician Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our dynamic team in Athens, Greece. This is an excellent opportunity for individuals who are passionate about technology and customer service.

Key Responsibilities:
  • Deliver exceptional technical support to clients through various communication channels.
  • Troubleshoot and resolve IT issues, including software malfunctions, hardware failures, and network connectivity problems.
  • Guide customers through product features and provide advice on best practices to maximize their satisfaction.
  • Document all interactions and solutions in the CRM system to maintain clear communication.
  • Collaborate with colleagues to escalate and resolve complex technical issues efficiently.
  • Participate in ongoing training sessions to enhance your IT expertise.
  • Gather and relay customer feedback to help improve our services.

Requirements:

  • Fluency in Czech and English, both written and spoken, is essential.
  • Previous experience in IT support or a similar technical role is highly desirable.
  • Strong troubleshooting skills with a solid understanding of technical concepts.
  • Exceptional communication abilities with a commitment to customer satisfaction.
  • Quick learner, able to adapt to new technologies and changing environments.
  • Team-oriented mindset with the ability to work independently as well.
  • Capable of handling multiple tasks in a fast-paced work setting.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Attractive Working Hours (Mo-Fr)
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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