Nordic Speaking Customer Service Representative
2 days ago
Are you passionate about delivering exceptional customer experiences and supporting clients in their native languages? We are seeking a highly skilled Customer Support Specialist to join our Online Marketplace Platform Department.
Job DescriptionThis role involves providing top-notch support to Nordic-speaking users of our online marketplace through various communication channels, including phone, email, and chat. You will be responsible for resolving customer complaints and issues efficiently, documenting all interactions accurately, and collaborating with internal teams to improve service efficiency.
- Provide excellent customer support to Nordic-speaking users of the online marketplace.
- Assist customers with inquiries related to account management, product listings, and platform functionalities.
- Resolve customer complaints and issues efficiently to ensure a positive user experience.
- Document all customer interactions accurately and maintain thorough records of inquiries and resolutions.
- Collaborate with internal teams to improve service efficiency and address complex customer needs.
- Fluency in one or more Nordic languages (Swedish, Norwegian, Finnish, Danish) and English, both written and spoken.
- Prior experience in customer service, preferably in the e-commerce or technology sector.
- Strong communication skills with a focus on customer satisfaction.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Familiarity with CRM systems and standard office software.
- Proactive problem-solving skills and a willingness to learn.
- Flexibility to work varied shifts, including evenings and weekends as required.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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