Nordic Speaking Customer Service Representative
1 day ago
Job Title: Nordic Speaking Customer Service Representative
Job Description: We are seeking a highly skilled and customer-focused Nordic speaking representative to join our team in Athens, Greece. As a Nordic speaking customer service representative, you will be responsible for providing exceptional customer service to clients in the Nordic region via phone, email, and chat.
Key Responsibilities:
- Provide excellent customer service to Nordic-speaking clients.
- Assist customers with inquiries related to banking products, services, and account management.
- Resolve issues and handle transactions efficiently while ensuring compliance with banking regulations.
- Document customer interactions appropriately in the CRM system.
- Collaborate with team members to enhance customer satisfaction and streamline processes.
- Participate in ongoing training and development to increase product knowledge and service skills.
- Share feedback on customer trends to improve service delivery continually.
Requirements:
- Fluent in at least one Nordic language (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Previous experience in customer service or banking is a plus but not essential.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Proactive and adaptable, with a positive attitude towards customer interaction.
- Willingness to relocate to Athens and embrace a new cultural experience.
- A genuine interest in the banking industry and helping customers with their needs.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
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