Online Education Customer Support Specialist
2 days ago
At our organization, we're seeking a highly skilled and passionate customer service representative to join our online education team. As a key member of this team, you'll play a vital role in ensuring our clients receive exceptional support and guidance related to our innovative online learning platforms.
This is an exciting opportunity for someone who is enthusiastic about education and technology, and takes pride in delivering outstanding customer support. If you're looking for a challenging yet rewarding role that allows you to positively impact the educational experience, then we want to hear from you
Your Responsibilities- Customer Support: Provide top-notch support to users via phone, email, and chat, ensuring their queries are resolved efficiently and effectively.
- Troubleshooting: Assist clients with technical questions, inquiries, and feedback regarding online educational products, utilizing your problem-solving skills to resolve issues promptly.
- Documentation: Accurately document customer interactions and solutions to improve service quality and contribute to ongoing training initiatives.
- Team Collaboration: Collaborate effectively with the education team to enhance user experience and satisfaction, sharing knowledge and best practices to drive excellence.
- Language Proficiency: Fluency in Spanish (both written and spoken) is essential; please ensure your nationality and native language are clearly stated.
- Interest in Education: A strong interest in online education and technology is necessary for success in this role.
- Customer Service Experience: Prior experience in customer service is preferred but not required; however, excellent communication and interpersonal skills are essential.
- Skillset: Strong problem-solving abilities, attention to detail, and strong organizational skills are crucial for delivering exceptional results.
- Competitive Salary: Above-average salary package with opportunities for growth and professional development.
- Training & Development: Comprehensive training program to enhance your skills and knowledge in online education and customer service.
- Bonus Scheme: Performance-based bonus scheme to recognize and reward outstanding performance.
- Relocation Package: Fully paid relocation package, including flight, transfer, and accommodation assistance.
- Perks: Free Greek lessons, discounts, and other perks to enhance your overall work experience.
We Offer: A dynamic and supportive work environment, where you'll have the opportunity to grow professionally and personally, while making a positive impact on the educational experience of our clients.
Apply Now: If you're passionate about education, technology, and delivering exceptional customer support, please submit your application. We look forward to hearing from you
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