Online Gaming Support Specialist
23 hours ago
Online Gaming Support Specialist
Are you passionate about providing exceptional customer support in the fast-paced world of online gaming? Do you have a flair for communication and problem-solving skills?
Job Description:We are seeking an experienced Italian Speaking Customer Support Representative to join our Online iGaming Department. As a key member of our team, you will be responsible for delivering top-tier support to customers via live chat, email, and phone.
Responsibilities:- Customer Support: Provide timely and effective support to customers with inquiries related to games, promotions, and account management.
- Issue Resolution: Resolve customer complaints promptly and ensure satisfaction.
- Education and Documentation: Educate customers on gaming products and services for a seamless experience and document customer interactions accurately.
- Language Skills: Fluency in Italian (both spoken and written) is required; knowledge of English is preferred.
- Communication Skills: Strong communication and interpersonal skills are essential.
- Experience: Experience in customer service or the iGaming sector is a plus.
- Problem-Solving Skills: Excellent problem-solving abilities with a focus on customer satisfaction.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
At our company, we offer a dynamic and collaborative work environment that fosters growth and development. We believe in recognizing and rewarding individual achievements and contributions to the team.
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