Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeGaming Full time

We are seeking a highly skilled Customer Support Specialist to join our Gaming Department.

Job Description

This role is perfect for individuals who are passionate about gaming and want to support a vibrant community of players. As a vital member of our team, you will assist customers with their inquiries and provide top-notch support regarding our gaming services. If you are fluent in Czech and have a love for gaming, we invite you to apply.

  • Provide exceptional customer support via phone, email, and chat to Czech-speaking clients.
  • Assist customers with inquiries related to gaming products and services.
  • Resolve issues and complaints swiftly while ensuring customer satisfaction.
  • Educate customers on gaming features, promotions, and updates.
  • Document customer interactions accurately for quality assurance and service improvement.
  • Collaborate with the gaming team to enhance the overall customer experience.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Fluency in Czech (both spoken and written) is essential.
  • Strong passion for gaming and understanding of the esports industry.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or support roles is preferred.
  • Strong problem-solving abilities with a focus on providing a positive customer experience.
  • A proactive attitude and ability to work well in a team environment.
  • Familiarity with customer service tools and gaming platforms is an advantage.
Benefits

We offer a comprehensive benefits package that includes:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)

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