
Customer Support Specialist
1 day ago
We are seeking a highly skilled Customer Support Specialist to join our Gaming Department.
Job DescriptionThis role is perfect for individuals who are passionate about gaming and want to support a vibrant community of players. As a vital member of our team, you will assist customers with their inquiries and provide top-notch support regarding our gaming services. If you are fluent in Czech and have a love for gaming, we invite you to apply.
- Provide exceptional customer support via phone, email, and chat to Czech-speaking clients.
- Assist customers with inquiries related to gaming products and services.
- Resolve issues and complaints swiftly while ensuring customer satisfaction.
- Educate customers on gaming features, promotions, and updates.
- Document customer interactions accurately for quality assurance and service improvement.
- Collaborate with the gaming team to enhance the overall customer experience.
To be successful in this role, you will need:
- Fluency in Czech (both spoken and written) is essential.
- Strong passion for gaming and understanding of the esports industry.
- Excellent communication and interpersonal skills.
- Previous experience in customer service or support roles is preferred.
- Strong problem-solving abilities with a focus on providing a positive customer experience.
- A proactive attitude and ability to work well in a team environment.
- Familiarity with customer service tools and gaming platforms is an advantage.
We offer a comprehensive benefits package that includes:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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