Online Gaming Customer Service Specialist
1 day ago
We are seeking a highly skilled and customer-focused German Speaking Customer Support Representative to join our team. As a key member of our online iGaming department, you will play a vital role in providing exceptional support to our customers.
Key Responsibilities:- Provide top-notch support to German-speaking customers via phone, email, and live chat, ensuring a seamless gaming experience.
- Assist clients with inquiries regarding account setup, gaming rules, promotions, and transaction issues.
- Effectively resolve customer complaints and issues to maintain high client satisfaction.
- Document customer interactions accurately for reference and to aid in improving service.
- Collaborate with technical teams to troubleshoot and resolve customer-related issues effectively.
- Stay updated on gaming regulations, company policies, and new gaming products.
- Encourage and gather customer feedback to contribute to service enhancements.
- Fluent in German and English, both written and spoken.
- Prior experience in customer service, particularly in the iGaming or online gaming sectors.
- Good understanding of online gaming platforms and effective customer engagement strategies.
- Excellent communication and interpersonal skills.
- Proficiency with customer support software and standard office applications.
- Strong analytical skills and an attention to detail for effective problem-solving.
- Flexibility to work varied hours, including evenings and weekends when needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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