Online Gaming Customer Service Representative
1 day ago
Patrique Mercier Recruitment is excited to present an opportunity for a German speaking customer support professional to join our online gaming team. In this dynamic position, you will play a key part in providing exceptional support and information to customers within the vibrant iGaming industry.
Key Responsibilities:- Deliver outstanding customer support through live chat, email, and phone in German.
- Assist customers with inquiries regarding games, promotions, and account-related issues.
- Effectively resolve customer queries and complaints, ensuring high levels of customer satisfaction.
- Educate customers about gaming products and services while ensuring compliance with industry regulations.
- Maintain accurate records of customer interactions and follow up on unresolved problems.
- Collaborate with colleagues to continually improve the customer service experience.
- Fluency in German (both spoken and written) is required; proficiency in English is advantageous.
- Excellent communication and interpersonal skills.
- Previous experience in customer service, particularly within the iGaming field, is preferred.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Willingness to work within a fast-paced, collaborative team environment.
- Knowledge of online gaming platforms is a plus.
- Enthusiasm for gaming and a proactive, positive approach.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
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