
Gaming Support Specialist
1 day ago
Patrique Mercier Recruitment FR is dedicated to connecting talented candidates with exciting career opportunities. We are currently seeking a Flemish-speaking Gaming Support Representative for our Gaming & Esports Department.
This role is perfect for individuals who are passionate about gaming and esports, and who enjoy helping others navigate their gaming experiences.
Job Description:- Provide exceptional customer support to Flemish-speaking clients regarding gaming products and esports services through phone, email, and chat.
- Assist customers with inquiries related to game features, purchases, account management, and technical issues.
- Effectively resolve customer complaints and problems to ensure a positive gaming experience.
- Document customer interactions accurately and maintain detailed records of inquiries and support requests.
- Collaborate with internal teams, such as game developers and technical support, to address customer needs.
- Stay up-to-date on the latest gaming trends, releases, and esports events to provide informed assistance.
- Gather feedback from customers to contribute to the improvement of gaming and service offerings.
- Fluency in Flemish and English, both written and spoken.
- Previous experience in customer support, ideally within the gaming or esports industry.
- Strong communication and interpersonal skills with a commitment to customer satisfaction.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with customer support software and gaming platforms.
- Problem-solving skills and the ability to work autonomously.
- Willingness to work flexible hours, including evenings and weekends when necessary.
- Private health insurance
- Training and development opportunities
- Performance-based bonuses
- Two extra salaries per year fully paid training
- Fully paid relocation package
- Free Greek lessons and other perks
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