Polish Gaming Support Specialist

1 day ago

Athens, Attica, Greece beBeePolish Full time

Immerse yourself in the world of gaming and make a lasting impact as a Polish-speaking customer support specialist.

As a key member of our dynamic team, you will be responsible for delivering exceptional support to Polish-speaking gamers and e-sports enthusiasts through various channels.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and chat, ensuring their gaming experience is enhanced and seamless.
  • Assist customers with inquiries related to gaming products and e-services, addressing concerns and providing solutions that meet their needs.
  • Document customer interactions accurately in our CRM system, facilitating data-driven decision-making and continuous improvement.
  • Collaborate with team members to achieve service level objectives and elevate the overall customer experience, fostering a positive and supportive work environment.
  • Stay up-to-date on industry trends and product features through ongoing training, enabling you to provide expert guidance and support to our clients.

Requirements

  • Fluency in Polish (written and spoken) is essential, and your nationality and native language should be clearly stated in your application materials.
  • A genuine passion for gaming and knowledge of e-sports are crucial for success in this role.
  • Prior experience in customer support is advantageous but not mandatory, as we provide comprehensive training to ensure your success.
  • Excellent communication and interpersonal skills are vital for building strong relationships with clients and colleagues alike.
  • A proactive problem-solver with a positive attitude, you will thrive in a fast-paced environment where no two days are ever the same.
  • Strong analytical skills and attention to detail are necessary for accurately documenting customer interactions and identifying areas for improvement.

Benefits

• Private Health Insurance
• Training & Development Opportunities
• Performance-Based Bonus
• Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package (flight, transfer, and hotel)
• Free Greek Lessons, Discounts, and Other Perks

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