Gaming and Esports Support Specialist

23 hours ago

Athens, Attica, Greece beBeeCustomer Full time

Portuguese Speaking Customer Support Role for Gaming and Esports

We are seeking a skilled and enthusiastic customer support representative to join our gaming and esports department. The ideal candidate will possess fluency in Portuguese, excellent communication skills, and a passion for gaming and esports.

About the Role
  • This role is an exciting opportunity to provide top-notch customer support via phone, email, and chat for gaming and esports-related inquiries in Portuguese.
  • You will assist customers with account issues, game-related questions, and general inquiries about services.
  • A key aspect of this role is resolving customer complaints efficiently and ensuring a positive experience.
  • You will also educate customers on the latest gaming trends, tools, and services offered by our company.
  • Your responsibilities will include documenting customer interactions and maintaining records for quality assurance.
  • Furthermore, you will collaborate with the gaming team to relay customer feedback and improve service quality.

Requirements

  • Fluency in Portuguese (both spoken and written) is mandatory.
  • Strong communication skills and a genuine passion for gaming and esports are essential.
  • Prior experience in customer service or support roles is highly valued.
  • You must be able to handle customer inquiries and complaints in a professional manner.
  • Familiarity with gaming culture and current trends in esports is desirable.
  • A positive attitude and ability to work in a fast-paced environment are critical.
  • Experience with customer service software is a plus.

Benefits

  • Private Health Insurance
  • Training & Development Opportunities
  • Performance-Based Bonus Structure
  • Two Extra Salaries Per Year
  • Fully Paid Training Program
  • Competitive Salary Package
  • Fully Paid Relocation Package (flight, transfer, and hotel)

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