Gaming and Esports Support Specialist
1 day ago
Portuguese Speaking Customer Support Role for Gaming and Esports
We are seeking a skilled and enthusiastic customer support representative to join our gaming and esports department. The ideal candidate will possess fluency in Portuguese, excellent communication skills, and a passion for gaming and esports.
About the Role- This role is an exciting opportunity to provide top-notch customer support via phone, email, and chat for gaming and esports-related inquiries in Portuguese.
- You will assist customers with account issues, game-related questions, and general inquiries about services.
- A key aspect of this role is resolving customer complaints efficiently and ensuring a positive experience.
- You will also educate customers on the latest gaming trends, tools, and services offered by our company.
- Your responsibilities will include documenting customer interactions and maintaining records for quality assurance.
- Furthermore, you will collaborate with the gaming team to relay customer feedback and improve service quality.
Requirements
- Fluency in Portuguese (both spoken and written) is mandatory.
- Strong communication skills and a genuine passion for gaming and esports are essential.
- Prior experience in customer service or support roles is highly valued.
- You must be able to handle customer inquiries and complaints in a professional manner.
- Familiarity with gaming culture and current trends in esports is desirable.
- A positive attitude and ability to work in a fast-paced environment are critical.
- Experience with customer service software is a plus.
Benefits
- Private Health Insurance
- Training & Development Opportunities
- Performance-Based Bonus Structure
- Two Extra Salaries Per Year
- Fully Paid Training Program
- Competitive Salary Package
- Fully Paid Relocation Package (flight, transfer, and hotel)
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