Support Online Content Creation Success
1 day ago
We are seeking a highly skilled and passionate Customer Support Specialist to join our team. As the voice of our customers, you will provide exceptional support and guidance to online content creators.
In this role, you will be responsible for addressing inquiries and concerns, ensuring that our content creators feel supported and valued. You will help enhance the user experience by resolving customer complaints and offering effective solutions in a timely manner.
To succeed in this position, you must possess strong communication and interpersonal skills, as well as previous experience in customer service or support roles. Fluency in Dutch (both spoken and written) is required, and familiarity with online content creation platforms is a plus.
Responsibilities:- Provide high-quality customer support through various channels including email, chat, and phone.
- Assist online content creators with inquiries related to platform use and features.
- Resolve customer complaints and offer effective solutions in a timely manner.
- Educate customers on best practices for utilizing the platform effectively.
- Document customer interactions to ensure a seamless support experience.
- Fluency in Dutch (both spoken and written).
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles.
- A genuine passion for helping online content creators succeed.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work collaboratively in a team-oriented environment.
- Private Health Insurance.
- Training & Development.
- Performance Bonus.
- Transportation Bonus.
- 2 Extra Salaries Per Year.
- Fully Paid Training.
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